Can't download tonie content from official server

Michael_Royston · February 18, 2025, 7:35am

I have a teddycloud up and running, and I can see my toniebox and tonies on it. However when I click the middle button on the tonie screen, All i get is “downloading… Downlaoding “tonie info”” stuck in the top right of the screen. Below is a log capture of startup, a freshness check, putting the tonie on the box and removing it, then trying to download the content in teddycloud.

TeddyCloud v0.6.3 (39b2f89) - 2025-01-06 08:31:53 +0000 ubuntu linux-x86_64(64)

INFO |settings.c:0851:settings_load_ovl| Load settings from /teddycloud/config/config.overlay.ini
INFO |tls_adapter.c:0204:read_certificate| File ‘/teddycloud/certs/server/ca-root.pem’ assumed PEM style
INFO |tls_adapter.c:0201:read_certificate| File ‘/teddycloud/certs/server/ca-key.pem’ detected as DER style RSA PRIVATE KEY
INFO |tls_adapter.c:0204:read_certificate| File ‘/teddycloud/certs/server/teddy-cert.pem’ assumed PEM style
INFO |tls_adapter.c:0201:read_certificate| File ‘/teddycloud/certs/server/teddy-key.pem’ detected as DER style RSA PRIVATE KEY
INFO |tls_adapter.c:0197:read_certificate| File ‘/teddycloud/certs/client/ca.der’ detected as DER style CERTIFICATE
INFO |tls_adapter.c:0197:read_certificate| File ‘/teddycloud/certs/client/client.der’ detected as DER style CERTIFICATE
INFO |tls_adapter.c:0201:read_certificate| File ‘/teddycloud/certs/client/private.der’ detected as DER style RSA PRIVATE KEY
INFO |settings.c:0851:settings_load_ovl| Load settings from /teddycloud/config/config.ini
INFO |tls_adapter.c:0204:read_certificate| File ‘/teddycloud/certs/server/ca-root.pem’ assumed PEM style
INFO |tls_adapter.c:0201:read_certificate| File ‘/teddycloud/certs/server/ca-key.pem’ detected as DER style RSA PRIVATE KEY
INFO |tls_adapter.c:0204:read_certificate| File ‘/teddycloud/certs/server/teddy-cert.pem’ assumed PEM style
INFO |tls_adapter.c:0201:read_certificate| File ‘/teddycloud/certs/server/teddy-key.pem’ detected as DER style RSA PRIVATE KEY
INFO |tls_adapter.c:0197:read_certificate| File ‘/teddycloud/certs/client/ca.der’ detected as DER style CERTIFICATE
INFO |tls_adapter.c:0197:read_certificate| File ‘/teddycloud/certs/client/client.der’ detected as DER style CERTIFICATE
INFO |tls_adapter.c:0201:read_certificate| File ‘/teddycloud/certs/client/private.der’ detected as DER style RSA PRIVATE KEY
INFO |settings.c:0851:settings_load_ovl| Load settings from /teddycloud/config/config.overlay.ini
INFO |tls_adapter.c:0204:read_certificate| File ‘/teddycloud/certs/server/ca-root.pem’ assumed PEM style
INFO |tls_adapter.c:0201:read_certificate| File ‘/teddycloud/certs/server/ca-key.pem’ detected as DER style RSA PRIVATE KEY
INFO |tls_adapter.c:0204:read_certificate| File ‘/teddycloud/certs/server/teddy-cert.pem’ assumed PEM style
INFO |tls_adapter.c:0201:read_certificate| File ‘/teddycloud/certs/server/teddy-key.pem’ detected as DER style RSA PRIVATE KEY
INFO |tls_adapter.c:0197:read_certificate| File ‘/teddycloud/certs/client/ca.der’ detected as DER style CERTIFICATE
INFO |tls_adapter.c:0197:read_certificate| File ‘/teddycloud/certs/client/client.der’ detected as DER style CERTIFICATE
INFO |tls_adapter.c:0201:read_certificate| File ‘/teddycloud/certs/client/private.der’ detected as DER style RSA PRIVATE KEY
INFO |tls_adapter.c:0390:tls_adapter_init| Loading certificates…
INFO |tls_adapter.c:0204:read_certificate| File ‘/teddycloud/certs/server/ca-root.pem’ assumed PEM style
INFO |tls_adapter.c:0201:read_certificate| File ‘/teddycloud/certs/server/ca-key.pem’ detected as DER style RSA PRIVATE KEY
INFO |tls_adapter.c:0204:read_certificate| File ‘/teddycloud/certs/server/teddy-cert.pem’ assumed PEM style
INFO |tls_adapter.c:0201:read_certificate| File ‘/teddycloud/certs/server/teddy-key.pem’ detected as DER style RSA PRIVATE KEY
INFO |tls_adapter.c:0197:read_certificate| File ‘/teddycloud/certs/client/ca.der’ detected as DER style CERTIFICATE
INFO |tls_adapter.c:0197:read_certificate| File ‘/teddycloud/certs/client/client.der’ detected as DER style CERTIFICATE
INFO |tls_adapter.c:0201:read_certificate| File ‘/teddycloud/certs/client/private.der’ detected as DER style RSA PRIVATE KEY
INFO |toniesJson.c:0280:tonies_readJson| Trying to read /teddycloud/config/tonies.custom.json with size 2
INFO |toniesJson.c:0280:tonies_readJson| Trying to read /teddycloud/config/tonies.json with size 5148522
INFO |toniesJson.c:0100:tonies_update| Updating tonies.json from api.revvox.de…
INFO |cloud_request.c:0200:web_request| Connecting to HTTP server api.revvox.de:443…
INFO |cloud_request.c:0252:web_request| trying IP: 157.90.183.226
INFO |cloud_request.c:0382:web_request| Redirecting to: https://raw.githubusercontent.com/toniebox-reverse-engineering/tonies-json/release/tonies.json
INFO |cloud_request.c:0200:web_request| Connecting to HTTP server raw.githubusercontent.com:443…
INFO |cloud_request.c:0252:web_request| trying IP: 185.199.108.133
INFO |toniesJson.c:0124:tonies_update| … success updating tonies.json from api.revvox.de, reloading
INFO |toniesJson.c:0280:tonies_readJson| Trying to read /teddycloud/config/tonies.custom.json with size 2
INFO |toniesJson.c:0280:tonies_readJson| Trying to read /teddycloud/config/tonies.json with size 5148522
INFO |toniesJson.c:0211:tonieboxes_update| Updating tonies.json from api.revvox.de…
INFO |cloud_request.c:0200:web_request| Connecting to HTTP server api.revvox.de:443…
INFO |cloud_request.c:0252:web_request| trying IP: 157.90.183.226
INFO |cloud_request.c:0382:web_request| Redirecting to: https://raw.githubusercontent.com/toniebox-reverse-engineering/tonies-json/release/tonieboxes.json
INFO |cloud_request.c:0200:web_request| Connecting to HTTP server raw.githubusercontent.com:443…
INFO |cloud_request.c:0252:web_request| trying IP: 185.199.108.133
INFO |toniesJson.c:0238:tonieboxes_update| … success updating tonieboxes.json from api.revvox.de, reloading
INFO |toniesJson.c:0280:tonies_readJson| Trying to read /teddycloud/config/tonies.custom.json with size 2
INFO |toniesJson.c:0280:tonies_readJson| Trying to read /teddycloud/config/tonies.json with size 5148522
INFO |server.c:0961:server_init| 1 open HTTPS API connections
INFO |server.c:0432:httpServerRequestCallback| UA=toniebox-esp32-eu/v5.233.0, ESPFW=eu/v5.233.0
INFO |mqtt.c:0704:mqtt_init_box| Registered new box ‘teddyCloud Box 34B7DA490F94’ (cn: ‘34B7DA490F94’)
INFO |mqtt.c:0705:mqtt_init_box| Using base path ‘teddyCloud/box/34B7DA490F94’ and id ‘teddyCloud_Box_34B7DA490F94’
INFO |handler_cloud.c:0817:handleCloudFreshnessCheck| Content (560 of 560)
INFO |handler_cloud.c:0825:handleCloudFreshnessCheck| Found 35 tonies:
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: E00403501EFC0B9D, nocloud: 0, live: 0, updated: 0, audioid: 671CDA54 (2024-10-26 12:02:28)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: E00403501D4D3106, nocloud: 0, live: 0, updated: 0, audioid: 60C22F6E (2021-06-10 15:27:42)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: E00403501F10884F, nocloud: 0, live: 0, updated: 0, audioid: 641418CD (2023-03-17 07:37:49)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: E00403501B046C03, nocloud: 0, live: 0, updated: 0, audioid: 00000001 (special)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: E00403501A35DEC8, nocloud: 0, live: 0, updated: 0, audioid: 00000001 (special)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: E00403501CFFBD44, nocloud: 0, live: 0, updated: 0, audioid: 00000001 (special)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: E00403501FA979BB, nocloud: 0, live: 0, updated: 0, audioid: 64CB6BE8 (2023-08-03 08:57:12)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: E004035022B3697F, nocloud: 0, live: 0, updated: 0, audioid: 61B9E669 (2021-12-15 12:58:17)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: E00403502134A879, nocloud: 0, live: 0, updated: 0, audioid: 61012000 (2021-07-28 09:14:40)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: E00403501F21AB63, nocloud: 0, live: 0, updated: 0, audioid: 60C36600 (2021-06-11 13:32:48)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 0000000002000000, nocloud: 0, live: 0, updated: 0, audioid: 5E384185 (2020-02-03 15:51:33)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 0100000002000000, nocloud: 0, live: 0, updated: 0, audioid: 5E384176 (2020-02-03 15:51:18)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 0200000002000000, nocloud: 0, live: 0, updated: 0, audioid: 5E38416A (2020-02-03 15:51:06)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 0300000002000000, nocloud: 0, live: 0, updated: 0, audioid: 5E38415B (2020-02-03 15:50:51)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 0400000002000000, nocloud: 0, live: 0, updated: 0, audioid: 00000001 (special)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 0500000002000000, nocloud: 0, live: 0, updated: 0, audioid: 00000001 (special)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 0600000002000000, nocloud: 0, live: 0, updated: 0, audioid: 6644C1D2 (2024-05-15 14:08:18)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 0700000002000000, nocloud: 0, live: 0, updated: 0, audioid: 5ECB85DA (2020-05-25 08:46:18)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 0800000002000000, nocloud: 0, live: 0, updated: 0, audioid: 5ECB85E6 (2020-05-25 08:46:30)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 0900000002000000, nocloud: 0, live: 0, updated: 0, audioid: 5ECB85F1 (2020-05-25 08:46:41)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 0A00000002000000, nocloud: 0, live: 0, updated: 0, audioid: 5ECB85FE (2020-05-25 08:46:54)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 0B00000002000000, nocloud: 0, live: 0, updated: 0, audioid: 5ECB8611 (2020-05-25 08:47:13)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 0C00000002000000, nocloud: 0, live: 0, updated: 0, audioid: 00000001 (special)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 0D00000002000000, nocloud: 0, live: 0, updated: 0, audioid: 5ECB862B (2020-05-25 08:47:39)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 0E00000002000000, nocloud: 0, live: 0, updated: 0, audioid: 5ECB8641 (2020-05-25 08:48:01)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 0F00000002000000, nocloud: 0, live: 0, updated: 0, audioid: 5ECB864A (2020-05-25 08:48:10)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 1000000002000000, nocloud: 0, live: 0, updated: 0, audioid: 5ECB8654 (2020-05-25 08:48:20)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 1100000002000000, nocloud: 0, live: 0, updated: 0, audioid: 5ECB8660 (2020-05-25 08:48:32)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 1200000002000000, nocloud: 0, live: 0, updated: 0, audioid: 5ECB866D (2020-05-25 08:48:45)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 1300000002000000, nocloud: 0, live: 0, updated: 0, audioid: 5ECB8677 (2020-05-25 08:48:55)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 1400000002000000, nocloud: 0, live: 0, updated: 0, audioid: 5ECB8688 (2020-05-25 08:49:12)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 1500000002000000, nocloud: 0, live: 0, updated: 0, audioid: 5ECB8695 (2020-05-25 08:49:25)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 1600000002000000, nocloud: 0, live: 0, updated: 0, audioid: 5ECB86A6 (2020-05-25 08:49:42)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 1700000002000000, nocloud: 0, live: 0, updated: 0, audioid: 5ECB86B8 (2020-05-25 08:50:00)
INFO |handler_cloud.c:0885:handleCloudFreshnessCheck| uid: 1800000002000000, nocloud: 0, live: 0, updated: 0, audioid: 5ECB86C7 (2020-05-25 08:50:15)
INFO |cloud_request.c:0200:web_request| Connecting to HTTP server prod.de.tbs.toys:443…
INFO |server.c:0961:server_init| 2 open HTTPS API connections
INFO |cloud_request.c:0252:web_request| trying IP: 54.177.239.38
INFO |cloud_request.c:0453:web_request| Binary data, not dumping body
INFO |handler.c:0363:cbrCloudBodyPassthrough| Marked UID E00403501B046C03 as updated from cloud
INFO |handler.c:0363:cbrCloudBodyPassthrough| Marked UID E00403501CFFBD44 as updated from cloud
INFO |handler.c:0363:cbrCloudBodyPassthrough| Marked UID E00403501A35DEC8 as updated from cloud
INFO |server.c:0931:server_init| 4 open HTTPS Web connections
WARN |tls_server_fsm.c:0260:tlsPerformServerHandshake| TLS handshake failure!
WARN |tls_server_fsm.c:0260:tlsPerformServerHandshake| TLS handshake failure!
INFO |handler_cloud.c:0041:handleCloudTime| >> respond with current time
INFO |mqtt.c:0690:mqtt_init_box| Skipping client ‘Toniebox’ (cn: ‘default’)
INFO |server.c:0931:server_init| 2 open HTTPS Web connections
INFO |mqtt.c:0704:mqtt_init_box| Registered new box ‘Toniebox’ (cn: ‘default’)
INFO |mqtt.c:0705:mqtt_init_box| Using base path ‘teddyCloud/box/default’ and id ‘teddyCloud_Box_default’
INFO |handler_cloud.c:0448:handleCloudContent| >> client requested content for rUID 7f69b322500304e0, auth
INFO |handler_cloud.c:0724:handleCloudContent| Serve cloud content from /v2/content/7f69b322500304e0
INFO |cloud_request.c:0200:web_request| Connecting to HTTP server prod.de.tbs.toys:443…
INFO |cloud_request.c:0252:web_request| trying IP: 54.177.239.38
ERROR|cloud_request.c:0344:web_request| Failed to read HTTP response header!
INFO |handler_cloud.c:0041:handleCloudTime| >> respond with current time
WARN |tls_server_fsm.c:0260:tlsPerformServerHandshake| TLS handshake failure!

0xbadbee · February 18, 2025, 8:27am

First, I see, you are sharing your auth (removed it). So you changed some expert settings within teddyCloud.
Did you change any other settings?

Secondly, I see many handshake failures. I would suggest you using the teddyCloud webgui with HTTP.

May you enable the pcap capturing in the expert settings and send me the file, when producing this error?

Michael_Royston · February 18, 2025, 8:41am

other than some logging settings I did not change any expert settings AFAIK

How do I use the webcloud gui with http? I tried going to :80 but it doesn’t seem to load

I sent the pcap via telegram

0xbadbee · February 18, 2025, 8:46am

You pretty sure enabled this one here. (which isn’t by default)

Michael_Royston · February 18, 2025, 8:56pm

Yes sorry, I enabled any logging setting I saw to try and find anything going wrong.

kstripp · February 22, 2025, 7:23am

I seem to be having the same problem (or at least the same symptom). I see the same error in the logs:

INFO |handler_cloud.c:0724:handleCloudContent| Serve cloud content from /v2/content/8365b21f500304e0
INFO |cloud_request.c:0200:web_request| Connecting to HTTP server prod.de.tbs.toys:443...
INFO |cloud_request.c:0252:web_request|   trying IP: 52.8.64.243
ERROR|cloud_request.c:0344:web_request| Failed to read HTTP response header!

One other bit of debugging info I was able to find - I noticed that when I refreshed the page in my browser, an error message flitted by for a split second right before the page reloaded. I was eventually able to get a screen shot it so I could read it:

Error during background download: FetchError: The request failed and the interceptors did not return an alternative response

I did try accessing teddycloud using http instead of https per 0xbadbee’s suggestion a few posts ago, but the behavior (including error messages) did not change.

Any suggestions would be appreciated